MG2120, MG2220, MG3120, MG4120, MG5150, MG5220, MG5320, MG6120, MG6220, MG8120, MG8220 PIXMA IX Series: iX6500, iX6560
MP230, MP240, MP250, MP270, MP280, MP480, MP540, MP550, MP560, MP620, MP630, MP980
If your model is not listed (e.g., G-series mega tanks or newer TS6300+), V3600 will likely fail or display "Error 005" (unsupported model).
Reads, dumps, and writes data to the printer’s Electrically Erasable Programmable Read-Only Memory (EEPROM) for diagnostic analysis. Canon Printer Service Tool V3600
Beyond the normal cleaning cycle, the service tool can perform a "system cleaning" which flushes all nozzles more aggressively.
Eventually, the pad saturates. The printer tracks an internal counter for every drop of waste ink. Once that counter hits a factory-set limit (usually around 7,000 to 15,000 cleaning cycles), the printer triggers an error code—typically or 5B01 .
the printer but keep the power cable plugged into the wall. Eventually, the pad saturates
This is the most critical section of this guide. As a result, you cannot find it on the official Canon support website. The copies circulating online have been leaked from service centers.
The printer does not possess a physical sensor to detect when these pads are saturated. Instead, a built-in electronic counter tracks total ink consumption.
: If you are comfortable taking things apart, unplug the printer, open the outer plastic casing, locate the dense felt pads at the bottom, remove them, wash them thoroughly in warm water, dry them completely, and reinsert them. the printer but keep the power cable plugged into the wall
The printer was not put into Service Mode properly.
Changes or fixes the regional firmware settings of the printer. The Core Problem: Understanding Error Code 5B00
The Canon Printer Service Tool V3600 is an official utility software designed for technicians to perform maintenance operations on Canon Pixma printers. Its most frequent use case is resetting the waste ink pad counter after a printer locks up with an "Ink Pad Full" error code.
iP2770, iP3600, iP4600, iP4700, iP4870, iP4970
Before changing anything, click the button at the top. This reads all printer data.