Try toggling this box. If it was checked, uncheck it and restart the process. If it was unchecked, check it. 3. Use the Correct HiSuite Version
Traces of previously attempted updates can corrupt the current session. Close HiSuite and HiSuite Proxy. group version not match hisuite proxy
Follow these troubleshooting steps in order to resolve the mismatch and successfully flash your device. 1. Verify and Correct the Product Model and Region Try toggling this box
Improperly filled text fields inside the proxy application will trigger the verification error. Open on your Windows PC. Check the CUST and PRELOAD setup boxes. Follow these troubleshooting steps in order to resolve
Huawei sometimes requires incremental updates. If your device is on EMUI 10 and you try to jump directly to EMUI 12 (skipping 11), the group version identifiers may have changed so drastically that HiSuite Proxy cannot reconcile the difference.
Objective: Reset the background agent.
To fix the mismatch, you must provide the specific URLs for the CUST and Preload packages alongside the main firmware base: Identify URLs: Use a tool like Firmware Finder