For end users who purchased through a reseller (not directly from Infortrend), the should be that reseller or distributor, as the limited warranty is not transferable directly.
Once your warranty is verified and you need a repair, the process moves to a formal Return Material Authorization (RMA).
. You will need to create an account if you haven't already. Product Registration : Navigate to the Product Registration
Coverage for the physical media and published specifications. Limited warranty specifically for the EonAI line. Extended Warranty infortrend warranty check
Occasionally, an asset lookup may return an error or unexpected status. Use these troubleshooting strategies to resolve discrepancies. Serial Number Not Found
This channel is particularly useful if you cannot access the online portal or if your device is not registered. Resellers also act as the first line of support for hard drives (HDDs and SSDs) purchased with your subsystem.
| Error Message | Likely Cause | Solution | | :--- | :--- | :--- | | | Mistyped number; OR unit is OEM (sold inside another brand’s chassis like Promise or Lenovo). | Double-check digits (0 vs O, 1 vs I). If OEM, contact the reseller, not Infortrend. | | "Warranty expired" | Unit is >3-5 years old. | Consider third-party support or paid repair. | | "Product not registered" | The unit was never registered, and it is older than 6 months. | Provide proof of purchase to support to backdate warranty. | | "Invalid region" | You are accessing the USA portal for a unit sold in Asia. | Use the global portal or contact the regional office. | | No response from portal | Website maintenance. | Try during business hours (Taiwan time) or use email support. | For end users who purchased through a reseller
Enterprise storage uptime is critical for modern business operations. Infortrend EonStor GS, DS, and CS systems house your most valuable data assets. Managing hardware lifecycles requires keeping a strict eye on support coverage.
To get a fast response, include the following information in your email:
Open your web browser and navigate to the official Infortrend website. You will need to create an account if you haven't already
Understanding Your Infortrend Warranty: A Comprehensive Guide
Use the Service Center portal or Quick Service App to track the request status in real-time.