Zammad Addons

Docs for plugins/upgrade-safe modifications? - Zammad - Community

Securing your helpdesk and simplifying the login process for internal staff and external clients is crucial for enterprise deployments. zammad addons

Core Zammad asks for satisfaction surveys immediately upon closure. This community addon allows you to delay the survey. Docs for plugins/upgrade-safe modifications

Zammad is a modern, open-source helpdesk platform that relies on a "Package" system and native integrations rather than a traditional third-party app store. While it offers exceptional core features like multi-channel support and smart text modules, the "addon" ecosystem is primarily divided between built-in enterprise extensions and community-developed packages. This community addon allows you to delay the survey

The primary benefit is the ability to keep the core system lean. You don't have to install features you don't need. If your company doesn't use GitHub, you simply don't install that package, reducing potential software bloat.

SSH/Console access to the server (for self-hosted instances, occasionally required for dependency management). Step-by-Step Installation via UI Navigate to the pane in Zammad. Scroll down to the System section and click on Packages . Click the Upload Package button. Select the .zpm file from your local machine. Review the package details, permissions, and author. Click Install .

With a good map of the addon landscape, the next step is matching your needs to the right solution. This table provides a quick reference to help you decide which path to take based on common business requirements.